Managed IT services for South African businesses: one partner looking after your support, email and hosting, security, backups and monitoring — delivered remotely nationwide, and into other African markets.
What managed IT means with LDD
Instead of calling someone when something breaks, you have a team that is responsible for your IT working: keeping systems maintained, watching for problems, supporting your staff and planning what comes next. We have been supplying, building, securing and managing business technology since 2003, and some of our clients have been with us since 2007. If you are weighing this up against paying per call-out, our guide to break-fix vs managed IT support sets out the difference.
What is included
- Support for your staff — help when things go wrong, plus the routine maintenance and updates that prevent it.
- Business email and hosting — set up, migrated, managed and supported, with managed cloud hosting in ISO 27001-certified South African data centres operated by Africa Data Centres.
- Infrastructure monitoring — servers, networks and services watched by InfraPulse, our own monitoring platform. What managed monitoring is.
- Security monitoring — ThreatPulse managed SIEM for businesses that need eyes on security events. Do you need a SIEM?
- Backup with South African data residency — VaultPulse offsite backup. Where POPIA says your backups should live.
- Networks, devices and hardware — network design, business hardware and device provisioning, built and set up before it reaches your people.
- Security testing and compliance — penetration testing and ISO 27001 support when you need to prove your controls.
Three ways to work with us
Not every business wants to hand over everything. We work in the model that fits you:
- Fully managed — we act as your IT department.
- Co-managed — you keep an internal IT person or team, and we add the monitoring, security and depth they don’t have time for.
- Self-managed with our platforms — your team runs IT day to day, using our monitoring, security and backup platforms and calling on us when needed.
More detail in self-managed, co-managed or fully managed IT.
Nationwide, and into Africa
Most managed IT work is done remotely, so where your offices are matters less than how well they are looked after. We support businesses across South Africa, and deliver into other African markets when clients operate there. Our home base is Durban and KwaZulu-Natal, where we also do on-site work.
Who it suits
- Small and mid-sized businesses without an in-house IT team.
- Companies with an IT person who needs backup, monitoring and security depth.
- Professional firms handling sensitive client data under POPIA.
- Businesses with several offices or sites, across South Africa or beyond.
Want IT that just works?
Tell us how your IT runs today and where it lets you down, and we’ll recommend the model that fits.
FAQ
What are managed IT services?
Managed IT services means a provider takes ongoing responsibility for your IT — support, maintenance, monitoring, security and backups — instead of you paying for help each time something breaks.
Do you provide managed IT services outside Durban?
Yes. We are based near Durban but support businesses across South Africa remotely, and deliver into other African markets.
Can you work alongside our existing IT person?
Yes. That is our co-managed model: your team keeps day-to-day control and we add monitoring, security and extra capacity.
Can you take over from our current IT provider?
Yes. We document your current setup first, then take over email, hosting, devices and networks in a planned way.